Privacy Policy

 

The Privacy Policy describes the privacy practices of CO2 Neutral, Inc. d/b/a Neutrl, and its subsidiaries and affiliates (collectively, “Neutrl”, “we”, “us”, and/or “our”) and Neutrl’s website, Neutrl.com (the “Website”). 

The policy of Neutrl is to respect the privacy of all website visitors to the extent permitted by law. The purpose of this Privacy Policy is to inform you of: The information, including personal information, we may collect from you when you visit our Website, respond to our emails, place orders via mail or fax or any other method, why we gather information from you, how we collect it, how we use it (including with whom we may share it), how we secure your personal information, and the choices you have regarding our use of, and your access to and correction and deletion of, personal information you have provided. Neutrl respects your control over your information and, upon request, we will confirm whether we hold or are processing information that we have collected from you. You also have the right to amend or update inaccurate or incomplete personal information (including the right to obtain a copy of the corrected information), request deletion of your personal information, or request that we no longer use it. If you would like to update or correct information previously provided to us, please contact us as indicated below in the “How to Contact Us” section. Upon your written request, we will provide you with information about whether we hold any of your personal information and will confirmation that the data has been corrected or deleted. We will respond to your request within the allotted time frame and will notify you if an extension is needed.

This Privacy Policy applies to information we collect on the Website or through the Neutrl application program (the “Software”), including information about you that is provided to us by our business-to-business customers when you use the Software on such customers’ websites. 

There are four types of information that this site may collect during your visit: network traffic logs, web visit logs, cookies, and information voluntarily provided by you.

INFORMATION WE GATHER

Neutrl gathers information, including personal information, mainly to communicate with you and to process your orders, but also to help improve our products and customer service, and to provide an enhanced and more personalized shopping experience. This processing: is necessary to perform a contract with you or take steps to enter into a contract at your request; is necessary for us to comply with a relevant legal obligation; is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or you have consented to the processing.

We may collect information from you when you:

  • Visit our Website and use our Service,
  • Place an order or receive an order, or
  • Engage in other activities, services, products and resources we make accessible to our customers, members or users.

 

The types of information we collect include:

  • Network Traffic Logs – In the course of ensuring network security and consistent service for all users, Neutrl employs software programs to do such things as monitor network traffic, identify unauthorized access or access to nonpublic information, detect computer viruses and other software that might damage Neutrl computers or the network, and monitor and tune the performance of the Neutrl network. In the course of such monitoring, these programs may detect such information as E-mail headers, addresses from network packets, and other information. Information from these activities is used only for the purpose of maintaining the security and performance of Neutrl networks and computer systems. Personally identifiable information from these activities is not released to external parties without your consent unless required by law.
  • Web Visit Logs – Neutrl web sites routinely collect and store information from online visitors to help manage those sites and improve service. This information includes the pages visited on the site, the date and time of the visit, the internet address (URL or IP address) of the referring site, the domain name and IP address from which the access occurred, the version of browser used, the capabilities of the browser, and search terms used on our search engines. This site makes no attempt to identify individual visitors from this information: any personally identifiable information is not released to external parties without your consent unless required by law.
  • Cookies – Cookies are pieces of information stored by your web browser on behalf of a web site and returned to the web site on request. This site may use cookies for two purposes: to carry data about your current session at the site from one web page to the next, and to identify you to the site between visits. If you prefer not to receive cookies, you may turn them off in your browser, or may set your browser to ask you before accepting a new cookie. Some pages may not function properly if the cookies are turned off. Unless otherwise notified on this site, we will not store data, other than for these two purposes, in cookies. Cookies remain on your computer, and accordingly we neither store cookies on our computers nor forward them to any external parties. Unless otherwise notified on this site, we do not use cookies to track your movement among different web sites and do not exchange cookies with other entities.
  • Information Voluntarily Provided by You – In the course of using this Website, you may choose to provide us with information to help us serve your needs. For example, you may send us electronic mail (through a mailer or a web form) to request information, you may sign up for a mailing list, or you may send us your address so we may send you an application or other material. Any personally identifiable information you send us will be used only for the purpose indicated. Requests for information will be directed to the appropriate staff to respond to the request, and may be recorded to help us update our site to better respond to similar requests. We will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law. We do not retain the information longer than necessary for normal operations. Each webpage requesting information discloses the purpose of that information. If you do not wish to have the information used in that manner, you are not required to provide it. Please contact the person listed on the specific page, or listed below, with questions or concerns on the use of personally identifiable information. Neutrl web sites provide links to other World Wide Web sites or resources. We do not control these sites and resources, do not endorse them, and are not responsible for their availability, content, or delivery of services. In particular, external sites are not bound by Neutrl online privacy policy; they may have their own policies or none at all. Often you can tell you are leaving the Neutrl web site by noting the URL of the destination site.
  • Your Personal Information – To be removed from our electronic mailing list or to inform us of inaccuracies or changes to the personal information we hold on you, please contact us at support@neutrl.com. Neutrl will, in accordance with applicable law, update, grant access to or delete such information. Please note, requests to correct or delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.

Neutrl does not process, collect, or store payment information for orders placed through the Website or the Service. All payments are processed through third-party vendors. If you have concerns about your personal and/or payment information and would like to which specific vendors have processed your information, please contact: support@neutrl.com.

How We Use/Share The Information We Collect

Neutrl does not sell customer information to third-parties. Neutrl does not share customer information with any third-parties other than the vendors identified in this Privacy Policy for the purpose of performing the Services and processing and fulfilling customer orders.

We use information we collect to communicate with you, to process your orders, to improve our products and services (such as by responding to your feedback), to deliver newsletters and targeted marketing based on your communication preferences, and to conduct internal research (such as statistics on favorite — i.e., most ordered — products). We may also use your information, as necessary or appropriate in our view, to operate the Service, respond to your inquiries, and process orders. 

How to Limit the Use Of or Modify Your Information

We want to communicate with you only to the extent you want to hear from us. Any promotional email we send to you will include an “unsubscribe” link to use or a link to opt-out of receiving further promotional emails from the sender. If you wish to set your preferences concerning promotional communications, including newsletters and targeted marketing, please let us know by contacting us as noted below in the “How to Contact Us” section and identify your preferences regarding promotional communications. Your instructions will be processed as soon as reasonably practicable and in accordance with law.

Legal Disclosure

In certain situations, we may be required to disclose personal data in response to lawful requests from public authorities, including to comply with national security or law enforcement requirements. We reserve the right to disclose information we collect from you, or that you provide to us, as required by law, in response to legal process and law enforcement requests, when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request, and to protect the rights or property of Neutrl, its users, customers, recipients, and vendors.

Maintenance of Information

We may retain your information in accordance with our data retention policies and for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements, or until you request us to stop using it. We may, however, keep some of your personal information to ensure that we comply with your request not to use your personal information or comply with your right to erasure. For example, we must keep your request to be erased, even if it includes your personal data, until such time as you are no longer our customer. If you have questions about our data retention policies, or would like a copy of such policies, please contact us as noted below.

Portions of the Service (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the “Password”). Passwords provided to you by us are the confidential property of Neutrl and may be used by you solely for your individual use of the Service (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.

California Residents

If you live in California and use Neutrl, you have additional rights when it comes to you data. You can ask Neutrl to delete the personal information we have about you. You can ask Neutrl from a list of the categories of personal information we have about you, the categories of sources from which we get personal information, the business purposes for which we collect personal information, and the categories of third parties with whom it is shared. You can ask Neutrl for a copy of the pieces of personal information we have about you. 

California law gives you the right to opt out of the sale of your personal information. But as previously stated in this Privacy Policy, Neutrl does not and will not sell any of your personal information.

To exercise any of these rights, you can contact us by email at support@neutrl.com.

The personal information we collect falls into the following categories as set out under California law: identifiers, geolocation, internet activity, commercial information. Neutrl does not currently support “Do Not Track” browser settings at this time.

Lastly, California residents also have the right to request this information in an accessible alternative format. If you have a disability and would like to access this privacy policy in an alternative format, please contact us by email or mail as detailed below.

Minors

Neutrl was created for the use of adults (18 and older). If you are a child under 18, please do not attempt to register for Neutrl’s products, or send Neutrl any personal information. Any personal information of someone under 18 that Neutrl collects will be deleted as quickly as possible. If you are a parent or guardian of a child who may have given Neutrl person information, please contact us by email at support@neutrl.com. Neutrl does not knowingly collect, or solicit, personal information from children.

How to contact us

To update your information, inquire as to what information of yours, if any, we are maintaining, request deletion or removal of your information, or for any other privacy related inquiries, please contact us by email at support@neutrl.com.

Changes to this Privacy Policy

Neutrl may change this Privacy Notice from time to time in the future. Any changes will be posted here and reflect the date of such changes on the first page of this Privacy Policy. We advise you to check back frequently to see any updates or changes. By using the Website and the Service, after such changes take effect, you agree to be legally bound and to abide by the revised Privacy Policy and Terms of Use, of which this Policy is a part.

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